Contact Us

Questions, concerns, or just want to say hi? We'd love to hear from you. The Rollumi support team is here to help with anything — orders, shipping, returns, warranty claims, or how to get the most out of your Vibrating Massage Roller.

Email us anytime at [email protected] and a real person will get back to you. We're a US-based brand serving customers across the United States, and we read every message that comes in.

Effective date / Last updated: June 16, 2026.

We typically reply within 1 business day. Our support hours are Monday through Friday, 9:00 AM to 5:00 PM Eastern Time (ET). Messages sent on weekends or holidays will be answered the next business day.

If you don't see our reply, please check your spam or promotions folder before following up — sometimes our emails like to hide.

To help us sort things out fast, please include a few details in your email so we don't have to play email tag.

• Your order number (it's in your confirmation email)
• The name and email used at checkout
• A short description of what you need — a question, a change, or an issue
• If something arrived damaged or wrong, a quick photo helps a lot

We ship from US-based warehouses and process orders within 1 business day. Standard delivery takes 2–5 business days, and shipping is free on all US orders. You'll get a confirmation email with tracking as soon as your order ships.

We currently ship within the United States only. If your tracking looks stuck or you have a delivery question, just email us and we'll chase it down. For full details, see our Shipping Policy.

Our support team handles returns and warranty claims too — no separate forms, no hassle. Every Rollumi comes with a 30-day risk-free trial and a 12-month warranty against manufacturing defects.

To start a return or a warranty claim, just email [email protected] and we'll take it from there. For the full terms — including how refunds work and what's covered — see our Returns Policy.

The Rollumi Vibrating Massage Roller is a general wellness and fitness recovery product. It is not a medical device and is not intended to diagnose, treat, cure, or prevent any disease or condition. If you have a medical condition, an injury, are pregnant, or have any health concerns, please consult your doctor before use.

Rollumi is operated by Gra Gra LLC, doing business as Rollumi. Checkout and payments are processed securely through Shopify.

For anything at all, email [email protected] — we're happy to help. You can also review our Privacy Policy and Terms of Service to learn how we handle your information and the terms that apply to your order.

Mailing address: [Gra Gra LLC business mailing address].